MerchantAI

Six systems, one AI associate

Explore MerchantAI features for Shopify: catalogue-aware answers, live commerce actions, brand voice controls, human handover, guardrails, and analytics.

Summary

MerchantAI combines retrieval, commerce actions, voice controls, routing, guardrails, and analytics for modern ecommerce operations.

Catalogue-aware answers

MerchantAI learns products, variants, collections, policies, blogs, pages, files, text snippets, and Q and A pairs.

Live Shopify actions

The agent can support product search, cart actions, discount application, order tracking, return starts, and related commerce workflows.

Controls and analytics

Teams can tune voice, confidence thresholds, blocked topics, handover behaviour, performance analytics, sentiment, and missed-answer reporting.