How long does setup take?
Shopify setup is designed to take about two minutes, followed by a short brand voice review.
MerchantAI
MerchantAI questions, answered
Answers to common MerchantAI questions about setup, Shopify support, accuracy, commerce actions, human handover, privacy, security, and pricing.
Summary
The MerchantAI FAQ explains how setup, store sync, grounded answers, Shopify actions, handover, data protection, and pricing work.
Setup and Shopify support
MerchantAI supports Shopify stores natively and can also be installed with a drop-in website widget.
Accuracy and guardrails
The agent uses retrieval-grounded answers, confidence controls, blocked topics, and human handover for difficult conversations.
Questions answered on this page
Does it hallucinate?
MerchantAI is designed to ground answers in indexed store content and defer or hand over when confidence is low.
Can it execute actions?
Yes. MerchantAI can support scoped Shopify workflows such as cart, checkout, discount, order lookup, and return-start actions.
Where is data processed?
MerchantAI supports EU processing by default, with additional regions available on request.